Upload a Case
Submit your case files securely through our digital portal.
How to Submit Your Case
Follow these simple steps to ensure a smooth case submission process.
Prepare Files
Gather your STL files, reference images, and any other relevant documents.
Complete Form
Fill out all required fields in the case submission form below.
Upload Files
Upload your STL files and any supporting documents through our secure portal.
Confirmation
Receive a confirmation email with your case number for tracking.
Accepted File Types
3D Model Files
- .STL files
- .OBJ files
- .PLY files
Image Files
- .JPG / .JPEG files
- .PNG files
- .TIFF files
Document Files
- .PDF files
- .DOC / .DOCX files
- .XLS / .XLSX files
Note: Maximum file size is 100MB per file. For larger files, please contact our support team.
Case Submission Form
Frequently Asked Questions
Find answers to common questions about our case submission process.
What happens after I submit my case?
After submission, you'll receive a confirmation email with your case number. Our team will review your case within 1 business day and contact you if any additional information is needed.
How long does it take to complete a case?
Turnaround times vary depending on the type of appliance. Standard cases typically take 7-10 business days, while rush services are available for an additional fee.
Can I track the status of my case?
Yes, you can track your case status using the case number provided in your confirmation email. Simply contact our customer service team or log in to your account on our portal.
What if I need to make changes to my case?
If you need to make changes after submission, please contact us as soon as possible with your case number. Changes can typically be accommodated if production hasn't begun.
Need Assistance?
Our team is here to help with any questions about the case submission process.